Client Rights and Responsibilities (continued)

9. Clients have the right to voice opinions, recommendations, and grievances about Transition Strategies services and policies without fear of restraint, interference, coercion, discrimination, or reprisal so long as their conduct is not disruptive or threatening to staff or others.
10. Clients have the right to confidential handling of their care management and/or service records and assurance that confidential information will not be released without their prior consent or as required by law.
11. Clients must provide an informed consent prior to being involved in activities that may require the use of a one-way observation mirror, tape recorder, video-camera, or other audio-visual techniques.
12. Clients have the right to request a second opinion, in the event that clinical treatment recommendations are made.
13. Clients have the right to be informed of their responsibilities in receiving services from the organization. These responsibilities may include, but are not limited to, providing information necessary to assure appropriate assessment (and/or care), and participation, to the extent possible in the development of their transition/service plan.
14. Clients have the responsibility to treat those assisting them with respect.
15. Clients have the responsibility to keep appointments and to be on time. In the event they must cancel an appointment, they should call at least 24 hours in advance.
16. Clients have the responsibility to follow Transition Strategies processes for voicing complaints, grievances, and concerns if they are dissatisfied with the services of the organization.